For voice interactions in Avaya Experience Platform™ (On-Prem + Connect), Avaya Experience Platform™ On-Prem controls the Redirect on Optim Failure (ROOF) functionality. If calls to Automatic Call Distribution stations cannot connect due to loss of network connectivity, ROOF provides redirection of calls back into the call queue or to the specified VDN. Avaya Workspaces automatically transitions the agent to the Not Ready state and displays the corresponding ROOF reason code.