VDN of Origin Announcement (VOA) gives agents a short message about the requested service based on the VDN that processes the call. VOA helps agents to respond appropriately to caller requests.

When the contact center routes an incoming call to a VDN with an assigned VOA, the VDN routes the call to a vector that places the call in the queue. When the agent answers a call, the agent hears the VOA message, and the contact center connects the caller to the agent after the message ends. If autoanswer is enabled for the agent in Avaya Experience Platform™ (On-Prem + Connect), Avaya Workspaces automatically answers the call, and the agent hears a zip tone followed by the VOA message before talking to the customer.

The agent cannot hear the caller when Avaya Workspaces plays the VOA message. The caller can hear a ringback tone when the agent listens to the VOA.