Contact center features for Avaya Experience Platform (On-Prem + Connect)

Last Updated : Jan 04, 2024 |

The following table includes the list of contact center features that are applicable for Avaya Experience Platform™ (On-Prem + Connect) and the reference topic titles for each feature.

Feature

Reference topic

Routing

Routing

Queues

Queues

Priority

Priority

Messaging

Messaging

Chat

Chat

Email

Email

Hybrid Voice

Hybrid voice

Audit Trail

Audit Trail

Administration features

Avaya Workspaces features

Welcome page