Application Center Administration enables synchronization of the Avaya Experience Platform™ On-Prem entities such as Extensions, Agents, Reason Codes, and System parameter features from the Avaya Aura® systems that are on-premise to the cloud.
The following types of synchronizations are available in Application Center Administration: Manual full synchronization and Automated incremental synchronization.
Manual full synchronization:
In Application Center Administration, trigger a manual full synchronization to synchronize or resynchronize ranges of all the entities configured in the voice plans for Communication Manager.
Note:
Your system administrator must include your account in the Synchronization for Communication Manager feature toggle. Otherwise, you cannot perform manual full synchronization.
You must trigger a manual full synchronization when a Communication Manager server is set up for synchronization of voice plan ranges for different entities or when bulk changes are made to the entities on the on-premise server.
You must trigger a manual full resynchronization when bulk changes are made to voice plan definition, or a new big voice plan is added to a Communication Manager server that is already set up for manual full synchronization.
Automated incremental synchronization:
In Application Center Administration, automated incremental synchronization occurs automatically when an entity in the configured voice plan range is added, updated, or deleted in Avaya Experience Platform™ On-Prem for Communication Manager or System Manager.
Note:
Your system administrator must include your account in the Synchronization for Communication Manager and Auto-incremental Synchronization for Communication Manager feature toggles. Otherwise, you cannot enable automated incremental synchronization.
You can choose to enable or disable automated incremental synchronization for a Communication Manager element. If you choose to enable automated incremental synchronization, you must perform a minimum of one manual full synchronization of all the entities for the automated incremental synchronization to come into effect.
After you configure automated incremental synchronization, synchronization occurs every 5 minutes for any detected change in the voice plan range configured for Communication Manager.
Application Center Administration displays the date and time of the last change detected on on-premise after a minimum of one manual full synchronization is performed.
When you add a new voice plan range or update an existing voice plan range, perform a manual full synchronization to include the changes for automated incremental synchronization.
Note:
Application Center Administration maintains the history related to the following number of job details and the status details:
