Avaya Workspaces supports auto-answering for digital and hybrid voice channels. The account administrator can enable autoanswer for digital interactions on a per-user or per-profile basis. For hybrid voice interactions, Avaya Experience Platform™ (On-Prem + Connect) uses the Communication Manager configuration to enable autoanswer.

For a hybrid voice interaction with autoanswer enabled, Avaya Workspaces automatically answers the call, and the agent hears a zip tone before talking to the customer.