The My Agents widget displays a list of agents in the supervisor’s team and provides information about the agent's state and interactions. The My Agents widget is available for supervisors with Avaya Experience Platform™ (On-Prem + Connect). The account administrators must configure the widget in Application Center Administration. The supervisors can view the widget in the Avaya Workspaces toolbar after configuration.

In Avaya Workspaces, supervisors can access the My Agents widget to use filters to search agents in a team, end sessions, broadcast messages, observe chat, messaging, or voice interactions, and make internal voice calls to agents. Supervisors can also view the priority of the interaction.