A message is a piece of information in the form of a statement or a question that Automation sends to the customer during the automated treatment. Automation supports the following message types:
Type |
Description |
Applicable to |
Prompt |
The main message that Automation sends to the customer. |
Announcements and questions |
No Match |
A message that Automation sends when the customer's answer does not match the criteria. For example, the format does not match the configuration you set. |
Questions |
No Input |
A message that Automation sends when the customer does not respond. |
Questions |
You must create messages for each combination of language, channel, and message type.
Messages consist of message elements that you can manage independently. By default, messages do not contain any message elements. You must add at least one message element with the following content:
You can edit, delete, and reorder existing message elements.
To configure messages, use Announcement and Input tasks.
