Account administrators can configure the start work options for their agents and supervisors. Based on the configuration, the agents and supervisors are set to the respective state when they log in to Avaya Workspaces. With this setting, agents and supervisors can choose to start work in either the ready or not ready state.

In Application Center Administration, account administrators can choose one of the following Start Work Options for their agents and supervisors:

• Go Ready: The agent views the Go Ready button in the interaction area of Avaya Workspaces.

  The agent is in the Ready state and is available to accept interactions.

  When account administrators choose Go Ready, the Go Not Ready button is unavailable in the interaction area.

• Go Not Ready: The agent views the Go Not Ready button in the interaction area of Avaya Workspaces.

  The agent is in the Not Ready state and is unavailable to accept interactions.

  When account administrators choose Go Not Ready, the Go Ready button is unavailable in the interaction area.

• Both: The agent can view both the Go Ready and Go Not Ready buttons in the interaction area of Avaya Workspaces which enables them to choose to start work in Ready or Not Ready state.

• Contact Center Default: The agent views the Start Work button in the interaction area of Avaya Workspaces. The agent is ready to accept interactions.

  When account administrators choose Contact Center Default, the Go Not Ready and Go Ready buttons are unavailable in the interaction area.