Avaya Workspaces supports voice priority for the Voice channel. When voice priority is enabled, agents on active voice interactions do not receive any new digital interactions until the current active voice interaction is completed. Agents can continue to work on any existing digital interactions.

Voice priority helps avoid overloading agents with new digital interactions from the Chat, Email, Messaging, and Social channels while handling an active voice interaction.

Account administrators can enable voice priority for an agent directly or through a user profile.