The My Agents widget displays a list of agents in the supervisor’s team and also provides information about the agents’ state and interactions. This widget is available only for supervisors. An account administrator must configure the widget in the Application Center Administration. The supervisors can view the widget in Avaya Workspaces toolbar after configuration.

In Avaya Workspaces, supervisors can access the My Agents widget to use filters to search agents in a team, end sessions, disconnect calls, broadcast messages, observe chat, messaging, or voice interactions, and make internal voice calls to agents who are in the Ready state. Supervisors can also view the priority of the interaction.