You can integrate Avaya Experience Platform™ (On-Prem + Connect) with Avaya Aura® Device Services. With Avaya Aura® Device Services, Avaya Workspaces hybrid voice agents can do the following:

• Search the Enterprise Directory contacts, Contact Center users, Contact Center services, and Phone extensions, and call from the search result.

• Use the single-step transfer option in an existing call, search the Enterprise Directory contacts, Contact Center users, Contact Center services, and Phone extensions, and transfer the call to the search result.