Maximum number of Busy Hour Call Attempts (BHCA) |
2,000 |
The number of call attempts made during the busiest hour of the day. |
Maximum number of campaigns you can create |
100 |
— |
Maximum number of campaigns that can run simultaneously |
20 |
— |
Maximum number of agents that can log in to Avaya Experience Platform™ Public Cloud Proactive Outreach simultaneously |
100 |
— |
Maximum number of rules you can create |
20 |
— |
Maximum number of rules that you can associate with each campaign |
5 |
The rules you associate with a campaign can impact the performance. The type of rules, validation conditions in a rule, and the complexity of the database queries can impact the run-time performance, which is the time to evaluate the rules. The run-time performance impacts the dialing performance. |
Maximum number of records for each contact list |
50,000 |
The number of records in the contact list can impact the speed of importing, filtering, and dialing. |
Maximum number of contacts for each campaign |
50,000 |
You must ensure that the total number of contacts filtered for each campaign is below the maximum supported value. Exceeding the maximum capacity might impact the Avaya Experience Platform™ Public Cloud Proactive Outreach performance. |
Maximum number of contact attempts in the database |
1,000,000 |
You must configure the purge schedule to keep the total number of attempt records below the maximum supported value. Exceeding the maximum capacity might impact the Avaya Experience Platform™ Public Cloud Proactive Outreach performance. |
Maximum number of contacts across all the contact lists |
1,000,000 |
— |
Maximum number of scheduled jobs per minute. This includes import jobs and campaign jobs. |
100 |
— |
Maximum number of schedules for each campaign |
50 |
— |
Maximum number of attributes you can create |
900 |
The number includes all Avaya Experience Platform™ Public Cloud Proactive Outreach attributes. |
Maximum number of attributes in the contact list |
50 |
— |
Maximum number of phone numbers allowed in the contact list |
5 |
— |
Maximum number of attributes in a contact import file from any contact import data source |
50 |
— |
Maximum file size allowed to upload using the web interface |
50 MB |
— |
Maximum file size for Secure File Transfer Protocol (SFTP) or local file-based data source import |
1 GB |
— |
Maximum number of Do Not Call (DNC) lists |
20 |
— |
Maximum number of DNC groups you can create |
20 |
— |
Maximum number of DNC groups associated with each campaign |
5 |
— |
Maximum number of DNC lists for each DNC group |
5 |
Maximum number of records in a single DNC list |
Maximum number of records in a single DNC list |
1,000,000 |
— |
Maximum data retention period |
180 days |
— |
Maximum number of parallel contact list imports |
5 |
— |
