Privacy and security

Last Updated : Oct 23, 2023 |

With Avaya Experience Platform™ (On-Prem + Connect), the following data is sent to the Avaya cloud:

  • Voice signaling

  • Voice media

  • Administrative data: Selected agents and passwords, extension, and reason codes

With Avaya Experience Platform™ (On-Prem + Connect), the following operations are performed from the Avaya cloud:

  • Remote monitoring and log retrieval

  • Restart and upgrade of Avaya Hybrid Cloud Gateway

  • Configuration of Avaya Hybrid Cloud Gateway with Avaya Aura® components

The customer administrator must acknowledge the terms and conditions when registering the first Avaya Hybrid Cloud Gateway of the tenant as part of the deployment.