Avaya Experience Platform™ Public Cloud is hosted on the Microsoft Azure cloud platform. Avaya Experience Platform™ Public Cloud runs on Azure Kubernetes Service (AKS) clusters. AKS handles the management of the platform, which significantly reduces operational overhead. Avaya manages the AKS clusters on behalf of all Avaya Experience Platform™ Public Cloud customers.

All Avaya Experience Platform™ Public Cloud services are deployed on multiple AKS nodes, and these AKS nodes form an AKS cluster. An AKS cluster can also contain multiple Availability Zones (AZ), which can contain one or more physical data centers.

All Avaya Experience Platform™ Public Cloud services are part of an Active-Active deployment within their cluster, which means if there is a local failure it does not impact service. This deployment model allows upgrades to happen with no downtime.