Avaya Experience Platform™ Public Cloud voice services provide the functionality to route and control voice interactions. Avaya Experience Platform™ Public Cloud uses a cloud voice switch to provide this functionality; the Avaya cloud voice switch is available by default for all Avaya Experience Platform™ Public Cloud customers that purchase voice. Avaya also creates the phone numbers for your account to quickly configure the voice channel, and start routing test interactions.

Voice calls route to Avaya Experience Platform™ Public Cloud when customers dial one of the phone numbers associated with your account. You must configure routing for each phone number. Configure the queue and attributes that apply for all voice interactions on each phone number. You can select one queue only for each phone number. You can also select the Orchestration workflow that triggers for your phone numbers. Your routing configuration impacts how the workflows can provide intelligent routing capabilities for each interaction.