The following table explains the basic settings of a flow such as what languages and channels are available to the customer.
Settings |
Function |
Name |
The flow name. Use the name for identification and search. |
Languages |
Flow languages available for the customers. Select the languages required for a flow, but you must have translated messages for all the selected languages. |
Channels |
Available channels for interaction with customers. The following channels are available:
|
Default language |
The default language for a multilingual flow. Choose the default language from the languages selected in the Languages field. |
Toggle flow messages |
Basic announcements available in the flow. These messages have a fixed position in the flow. You can enable the following announcements:
Welcome Message greets the customer at the beginning of a flow. Goodbye Message informs the customer about the end of a flow. Error Message announces an error. Transfer Message announces a transfer to an agent. |
