Creating a question with a digit input of limited length

Last Updated : Aug 18, 2021 |

About this task

You can create a question that requires a number of a certain length as an answer. You can use this question type, for example, to collect a customer ID.

Procedure

  1. On the Basic tab, in the interactions-related section, click the Add icon to add a new interaction.
  2. In the list, click Question > Digits.
  3. In the Name field, type an interaction name.
  4. In the Minimum Value field, enter the minimum length of a number that the respondent enters.

    For example, 2. Here the respondent cannot provide numbers containing less than two digits.

  5. In the Maximum Value field, enter the maximum length of a number that the respondent enters.

    For example, 2. Here the respondent cannot provide numbers containing more than two digits.

  6. Optional To give the respondents a second attempt to answer, click the Retry toggle button.

    If the respondents provide an invalid input, they can answer again.

  7. To set up the timeout value when the respondent does not answer in Chat and Messaging channels, in Chat and messaging no answer timeout, enter the required value in seconds.

    The default value is 60 seconds. The available range is between 15 and 1800 seconds.

  8. To save the changes, click the Save icon.

    Automation displays the new interaction in the interaction list.