An announcement is an interaction type that provides information to the respondent and does not require any input. For example, you can use an announcement to make a disclaimer or provide wait treatment to the customers.
Procedure
On the Basic tab, in the interactions-related section, click to add a new interaction.
In the list, click Announcement.
In the Name field, type an interaction name.
To save the changes, click .
Automation displays the new interaction in the interaction list.