Creating an announcement

Last Updated : Oct 27, 2022 |

About this task

An announcement is an interaction type that provides information to the respondent and does not require any input. For example, you can use an announcement to make a disclaimer or provide wait treatment to the customers.

Procedure

  1. On the Basic tab, in the interactions-related section, click the Add icon to add a new interaction.
  2. In the list, click Announcement.
  3. In the Name field, type an interaction name.
  4. To save the changes, click the Save icon.

    Automation displays the new interaction in the interaction list.