Configuring the Start Automation task

Last Updated : Aug 23, 2023 |

About this task

You can configure the Start Automation task called CallbackConfirmation in the copy of the OneCloud Callback Delivery Customer First workflow to contact the customer and confirm that the customer is ready for the callback.

Procedure

  1. On the canvas, click the CallbackConfirmation task.

    Orchestration displays the Properties pane at the side of the screen.

  2. In the Self Service Flows list, select the self-service flow you created in Automation.
  3. In the Input Variables section, in the CallBackID list, click the Add Variable icon, and click Cache Variables > startEvent > engagementParameters > CallBackID.

    The variable is displayed as the following:

    cache.startEvent.engagementParameters.CallBackID