With the Add Virtual Agent task, you can add Google Dialogflow or BYOBot SIP virtual agent to a workflow for automated treatments and data collection. You can configure integration with Google Dialogflow or BYOBot SIP in Automation.
Properties
Properties
Description
Virtual Agent Flow
Type the name of the virtual agent flow to route the interaction. Use the Type to search field to find the flow.
Language
Select the language of the virtual agent.
Target tasks
The following table describes the outputs of the task and suggested target tasks for each output:
Output
Description
Target task
Connect with Agent
The customer requires help of an agent after the end of automated treatment. Orchestration forwards the customer to the suitable queue.
