With the Consult task, you can configure wait treatment of the agent initiating a consultation call. While waiting in a queue, the agent receives the treatment. A Consult task applies only to Voice interactions.
Connect a Consultation initiated output of an Agent Connected task with the Consult task. When a consultation is in progress, Orchestration shows the Agent Connected and Consult tasks as active tasks in the instance.
For more information about the feature, see Supported consult and transfer operations.
