To make an Automation virtual agent available to the customer, you must link it to the Add Virtual Agent task in Orchestration.
Before you begin
Create a virtual agent in Automation and note the virtual agent name. You require the virtual agent name to find it in the Add Virtual Agent task in Orchestration.
Procedure
In Orchestration, create a new workflow or edit an existing workflow.
On the Contact Center palette, click the Add Virtual Agent task, and drag and drop the task to the canvas.
Locate the task preceding the required task in the workflow.
To draw a connection line between two tasks, click and hold the preceding task and move the cursor to the next task.
Click and hold the appropriate task output and move the cursor to the next task in the workflow.
A line connects the output you select and the next task.
Double-click the task to configure.
In the properties pane, in the Properties section, enter the Automation virtual agent name.
In the Language list, select the Automation virtual agent language for the current workflow.
Click the arrow next to the workflow name above the canvas and select Save.
In the Workflow Name field, type a workflow name.
In the Workflow description field, type a workflow description.
