Integration with Google Dialogflow starts with the configuration of basic settings on the Basic tab.
The following table describes the basic settings of a virtual agent to configure in Automation:
Name |
Function |
Name |
The virtual agent name. You can use a virtual agent name for identification and search. |
Type |
The type of a virtual agent. Automation supports only Google Dialogflow CX. |
Languages |
Virtual agent languages available for the customers. Languages you choose must align with the languages in a Google Dialogflow agent. |
Default language |
The default language for a multilingual virtual agent. You can choose the default language from the languages that you select in the Languages field. |
Channels |
Channels for interaction with the customers:
|
Description |
Additional details about a virtual agent. This field is optional. |
Tags |
A label to mark and categorize the content. You can create multiple tags. This field is optional. |
