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Configuring Avaya Contact Center Artificial Intelligence for Avaya Experience Platform™ Public Cloud
Checklist for a Google Dialogflow integration
To integrate Google Dialogflow with Avaya Experience Platform™ Public Cloud, see the following checklist:
No. |
Task |
 |
|---|---|---|
1. |
Order Avaya Contact Center Artificial Intelligence from Avaya or an Avaya partner. |
|
2. |
Submit a service request at Avaya Support site. |
|
3. |
Receive a service account key from Avaya or an Avaya partner and save it to your computer. |
|
4. |
Ensure that Google Dialogflow agents are in the correct Google region. |
|
5. |
Configure Google Dialogflow parameters. |
|
6. |
Configure call management features. |
|
7. |
Configure and publish a virtual agent in Automation. |
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8. |
Select the virtual agent in the Add Virtual Agent task of Orchestration. |