The historical reports based on interval data available in Analytics for Avaya Experience Platform™ Public Cloud are:

• Agent Login/Logout Report

• Agent Performance

• Agent Performance By Channel

• Agent Configuration

  This report is not based on a specific time.

• Contact Detail

• Queue Performance

• Agent Not Ready By Reason Code

• Agent By Queue Performance

• Agent By Disposition Code

• Supervisor Monitoring Summary By Channel

• Emergency Calls

• Call Back Detail