Configuring notifications for new interactions and agent states

Last Updated : Dec 14, 2023 |

About this task

Configure notifications for new interactions and changing agent states in your Google Chrome browser. You can configure notifications for voice, email, chat, and messaging interactions.

An administrator can manage the permission settings. Contact your administrator for more information.

Procedure

  1. In the Google Chrome toolbar, click the More icon.
  2. Click Settings.
  3. Click Privacy and security > Site Settings > Notifications.
  4. In the Customized behavior section, configure notifications for Avaya Workspaces for CRM.