Using the filtering options on the supervisor dashboard

Last Updated : Oct 23, 2023 |

About this task

Use the filtering options on the supervisor dashboard to monitor agents based on their details. For example, you can combine filtering options and view agents with the voice channel who are also in the Ready state.

Procedure

  1. At the top of the supervisor dashboard, click the Filter icon.
  2. Select filtering options from one or more of the following categories:

    • Filter by Channels

    • Filter by Groups

    • Filter by State

    For example, to search for voice agents in the Ready state, select Voice in the Filter by Channels list and select Ready in the Filter by State list. You can select multiple options in each filtering category.