Making a call to an Avaya Cloud Office contact

Last Updated : Mar 26, 2024 |

About this task

You can make a direct call to an Avaya Cloud Office™ contact from all tabs of the Corporate Contacts widget. If the contact has multiple numbers configured, you can select a number to call.

If your account administrator enables extension calling, the user's Avaya Cloud Office™ extension is the default number to call.

Procedure

  1. On the Users tab, search for the contact or locate it in the Favorites list.

    You can also search for the contact on the Groups or Chats tab.

  2. Do one of the following:

    • Сlick the Call icon: To call the contact's default number.

    • Click the Three Dots icon: To select the number to call.

    The default number to call is displayed at the top of the pane and marked with a tick the Copy icon.

    On the Users and Groups tabs, the options to call the contact and select a number are next to the contact name. On the Chats tab, the options are at the top of the chat pane.

    Avaya Workspaces initiates a call with the Avaya Cloud Office™ contact.

  3. To end the call, click the End Interaction icon.
Related information
Searching for Avaya Cloud Office contacts