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Using corporate contacts in Avaya Workspaces
Transferring a call to an Avaya Cloud Office contact
About this task
You can transfer a customer call to an Avaya Cloud Office™ contact from all tabs of the Corporate Contacts widget. You can first talk to the customer and decide if you require Avaya Cloud Office™ contact's assistance.
If your account administrator enables extension calling, the user's Avaya Cloud Office™ extension is the default number to transfer the call.
Before you begin
Ensure that you are in the Ready state and accept an incoming call from the customer.
Procedure
- For the contact to transfer the call, click
.
On the Users and Groups tabs, the option to transfer the call is next to the contact name. On the Chats tab, the option is at the top of the chat pane.
Avaya Workspaces initiates a call transfer with the Avaya Cloud Office™ contact.