With the chat functionality, you can send and receive chat messages from the Corporate Contacts widget to Microsoft Teams contacts and groups and manage conversations in a channel.

If the account administrator enables the chat functionality, you can perform the following actions:

• Search for chats.

• Send messages in one-to-one and group chats from the Chats tab.

  You can have a one-to-one chat with an available Microsoft Teams contact. You can send group chat messages only to the chat groups that contacted you.

• Start conversations in a channel and reply to messages in conversations from the Groups tab.

  You can send messages in a channel conversation only to the members of the channel. You cannot manage the users in a channel, the Microsoft Teams administrator creates and manages channels.

You can send plain and rich text and images from the clipboard from the Chats and Groups tabs. You can zoom in a sent image by clicking it and download it. You can receive plain text, attachments, emojis, rich text content, and images, including GIFs.

You cannot edit and delete chat messages. However, you can see if a Microsoft Teams contact edited or deleted a message.

If Avaya Workspaces cannot retrieve new chat messages for more than 30 seconds, you can see at the top of the Corporate Contacts widget.