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Using Preview Dialing in Avaya Workspaces
Closing a Proactive Outreach interaction card with a completion code
About this task
Enter a completion code before closing a Proactive Outreach interaction card to describe the interaction outcome. When you close the Proactive Outreach interaction card, you enter the available state and receive an acquire call.
Before you begin
End an outbound interaction.
Procedure
- At the top of the Proactive Outreach interaction card, click
. - Click
.
Avaya Workspaces assigns the selected completion code to the Proactive Outreach interaction card, closes it, and routes an acquire call to you.