You cannot initiate an outbound interaction, and Avaya Workspaces displays the Go Proactive Outreach Ready button on the right or on the left of the Proactive Outreach layout.
Cause
Your Inbound state does not match the Outbound state.
Solution
Procedure
Click Go Proactive Outreach Ready.
Avaya Workspaces synchronizes your Inbound and Outbound states. You can now initiate an outbound interaction.
