Working on a Facebook interaction

Last Updated : Jun 24, 2024 |

About this task

You can view the messaging conversation with the customer from the Chat and Messaging widget. The widget displays the Facebook message with the Facebook logo. The Contact Details pane of Customer Journey displays the Facebook ID.

Avaya Workspaces displays customer and agent messages in different colors so agents can differentiate between them.

Procedure

  1. When you get a messaging interaction card, click the Accept Messaging Interaction icon to accept it.

    Avaya Workspaces displays the Chat and Messaging widget.

  2. In the Message customer field, type your message and click the Send icon or press Enter.

    The maximum number of words in a message is 2,000 words.

  3. Optional To use an emoji, click the Emoji icon and select the required emoji from the emoji window.
  4. Optional To use an interactive message from the Digital Library widget, click the required option.
  5. Click the End Interaction icon to close the messaging interaction card.
Related information
Working on a messaging interaction
Using Avaya Social Connections