The Transfer to User feature enables an agent or supervisor to transfer email, chat, voice, or messaging interactions to another agent or a supervisor in a single-step transfer.

Supervisors can search, filter, and group the agent or user list.

When an agent or supervisor transfers an email interaction to an offline target user, the transfer fails. Avaya Workspaces returns the interaction to the agent who transferred the interaction.

You cannot change the To, Cc, Bcc, Subject, message, and attachments of a transferred email.

When transferring a voice interaction, the target user must be online.

When the target user does not accept the transferred interaction on time, the interaction goes to Redirect On No Answer (RONA). If the interaction goes to RONA or the destination agent is busy, then the interaction returns to the original agent. If the original agent is also unavailable, the interaction goes to the original queue.