Avaya Workspaces displays different interaction widgets depending on the navigation menu item that you click. When you log in, Avaya Workspaces displays the Welcome widget. The following table lists the default widgets displayed for each type of interaction:
Interaction type |
Widgets displayed when you accept the interaction |
Chat interaction |
Customer Journey Interaction Details Chat Quick Text URL templates |
Email interaction |
Customer Journey Interaction Details Email Email Templates URL templates File templates |
Messaging interaction |
Customer Journey Interaction Details Chat and Messaging URL templates File templates In addition to these widgets, a messaging interaction includes the Sample Library widget, which is not part of the standard layout and is shipped only as a sample widget. The Sample Library widget is only an example. Customers must create their own rich media content widget and host it as a third-party custom widget. |
Voice interaction |
Customer Journey Interaction Details |
