You can view the real-time reporting dashboards on the Dashboard Viewer page. You can view the shared dashboards and the dashboards that you create. The Dashboard Viewer does not display the private dashboards that the other agents and supervisors create.

You can add new filters to your dashboards on the Dashboard Viewer page. You can also drag and drop the measure columns to change the order of the measure columns on the Dashboard Viewer page.

The temporary order of the measure columns on the Dashboard Viewer page reverts to default after you clear your browser cache or local storage. The temporary filters you add on the Dashboard Viewer page are retained only when switching between dashboards. You can edit a view or a dashboard to add filters or change the order of the measure columns permanently.