The Recording column is not displayed in Interaction Search history

Last Updated : Apr 16, 2024 |

Avaya Workspaces does not display the Recording column in the Interaction Search history results page.

Cause

The Recording column is not displayed in the following cases:

  • If the user logged in is not a supervisor.

  • If Avaya Support has not enabled the Voice Recorder option on the Feature Toggle page in Application Center Administration globally or for the account.

  • If Avaya Support has disabled the Recorder option in Application Center Administration for the account.

Solution

Procedure

  1. Log in to Avaya Workspaces as a user with the supervisor role.
  2. If you still do not see the Recording column, contact Avaya Support.