Setting attendant queue category priorities

Last Updated : Oct 30, 2012 |
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  1. Type change console-parameters. Press Enter
  2. On the Console Parameters screen, click Next until you see the Queue Priorities area.
  3. Type a number from 1 to 13 next to each category.
    ADDITIONAL INFORMATION:
    This number indicates the priority of the category. The number 1 indicates the highest priority. The number 13 indicates the lowest priority.
  4. In the field, perform one of the following actions:
    • If you want to order calls by call type within each category, type y.
    • If you do not want to order calls by call type within each category, type n.
  5. Press Enter to save your changes.
Related links
Attendant Priority Queue administration