You can further define the priority that you assign to calls in the Attendant Priority Queue by call type. Then, within each call type, you can prioritize calls by time.
The call types, in descending order of priority, are:
Type 1 calls are outgoing public network calls that receive answer supervision when the Answer Supervision Timer of the trunk group expires, even if the trunk is still ringing. Type 1 calls are also incoming calls that the attendant answers.
Type 2 calls are incoming external public network calls before the calls receive answer supervision, or before the Answer Supervision Timer of the trunk group expires.
Type 3 calls are all other calls, which include internal calls, conference calls, and tie-trunk calls of any type.
Note:
External public network calls have priority over all other calls, including conference calls. Answered public network calls have priority over calls that are not yet answered.
