Administering the coverage path for redirected off-network calls

Last Updated : Oct 30, 2012 |
Prolog information
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  1. Type change coverage path n, where n is the number that is assigned to the coverage path that you want to administer for off-network coverage. Press Enter.
    STEP RESULT:
    The system displays the Coverage Path screen.
    Note:
    To enter an extension that is assigned as a vector directory number (VDN) as the last point in the coverage path, you must make an administration change. For more information, see the Avaya Aura® Call Center 5.2 Call Vectoring and Expert Agent selection (EAS) Reference, 07-600780.
  2. In the Coverage Points area, type the remote code number.
    ADDITIONAL INFORMATION:
    The Point field that you select determines where the number is used in the coverage path.
    When you move to the next Point field the system displays the Rng field. If you want to use the number of rings displayed in the Number of Rings field on this screen, leave the Rng field blank.
    If you do not want to use the number of rings displayed in the Number of Rings field on this screen, type the number of rings for this coverage point.
  3. Press Enter to save your changes.
Related links
Defining coverage redirected off-network calls