If you request incoming trunk call splitting (ITCS) information for a call, the system creates a CDR record when a user uses the Conference feature or the Transfer feature. The CDR record includes the:
Duration of the user participation
Incoming TAC
Number that the caller dialed
Condition code
When a user drops a call, or successfully transfers a call, the system records the action of the user. The duration of a transferred call starts when the transferring party presses the transfer button for the second time.
When a user uses the Conference feature for an incoming trunk call, the system creates a CDR record when the user adds a participant to the conference call. The CDR record of these calls shows the duration of the call for each user who participated. The CDR records of a conference call contain duration information that overlaps.
The system creates an incoming trunk call record when:
A user requests ITCS for the system.
A user adds another user to a conference call, or transfers a call to another user.
The user who is added to the conference call, or who is transferred, is on a local extension that has the Intraswitch CDR option activated.
The system does not create an Intraswitch CDR record.
