ITCS and a call transfer on the same server example

Last Updated : Apr 19, 2013 |
Prolog information
The following example shows the interaction between the participants of a transfer call and the system when ITCS is active, and all participants are on the same server:
  • Caller A, at extension 123, calls participant B, at extension 565-7890.
  • Caller A and participant B talk for 1 minute.
  • Participant B transfers the call to participant C, at extension 5-4321.
  • The system creates a CDR record for call segment A-B.
  • Caller A and participant C talk for an additional 5 minutes.
  • Caller A and participant C drop the call.
  • The system creates a CDR record for call segment A-C.
ITCS transfer on the same server shows the CDR information this scenario. The call durations are approximate.
ITCS transfer on the same server
Call segment
Call duration
Condition code
Access code used
Calling number
Dialed number
A-B
0:01:0
9
-
123
5657890
A-C
0:05:0
9
-
123
54321