ITCS or OTCS and an attendant incoming trunk call transfer example

Last Updated : Oct 30, 2012 |
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The following example shows the interaction between the participants of a transfer call and the system, when either ITCS or OTCS is active:
  • Caller A, at TAC 123, calls the attendant, and asks the attendant to transfer the call to participant B, at extension 5-888
    Caller A is on the public network.
    The attendant and participant B are on the same server.
  • Caller A and the attendant talk for 1 minute.
  • Caller A and participant B, talk for 5 minutes.
  • The system creates two CDR records, one for call segment A-Attd, and one for call segment A-B.
Attendant transfer of an incoming trunk call shows the CDR information that changes when ITCS or OTCS is active when an attendant transfers an incoming public network call.
Attendant transfer of an incoming trunk call
Call Segment
Call Duration
Condition code
Access code used
Calling number
Dialed number
A-Attd
0:01:0
9
-
123
Attd
A-B
0:05:0
9
-
123
58888