Enter changetrunk-group n, where n is the number of the trunk group to which you want to assign an incoming destination.
In the Incoming Destination field, perform one of the following actions:
If the Trunk Type field on the Trunk Group screen is not set to
Type the extension for the incoming calls.
You can type any extension. However, the extension is usually for a VDN, a voice response unit, or a voice messaging system. The Night Service feature overrides the extension that you type in the Incoming Destination field.
Caution:
When you assign a Multi-Location Dial Plan shortened extension in a field that is designed for announcement extensions, certain administration end validations that are usually performed on announcement extensions are not performed, and resultant warnings or submittal denials do not occur. The system does not display shortened extensions in any display or a list that shows announcement extensions. Ensure that you administer the correct type of announcement for the application when you assign shortened extensions.
If you want the system to route the calls to the attendant, type attd.
The system records the calls as LDN calls on the call detail recording records.
The system displays the Incoming Destination field on the CO Trunk screen, when the Direction field on the Trunk Group screen is set to
.
Use the Incoming Destination field to set the destination for all incoming calls on trunk groups such as central office (CO), foreign exchange (FX), and Wide Area Telecommunications Service (WATS), that must terminate at a single destination. This field can be set to a station so all incoming calls will ring at this station. If this destination station is busy, the caller will hear a ringback tone instead of a busy tone. The destination that you type in the Incoming Destination field is also the default night service destination, unless you enter a different destination in the Night Service field.
