Device Enrollment Services claims, associates, activates, and synchronizes the supported ACO phone models with the ACO system.
Before you begin
Obtain the following device details:
MAC address, serial number, or both
Reseller order ID, which is also called the RingCentral customer account number
Phone number, which the customer can associate with the MAC address. The phone number must be in E164 format. For example, tel: +442045180745.
Procedure
On the Device Enrollment Services web portal, navigate to Devices > Bulk Administration.
Click New Job.
Type a name in Bulk Operation Name.
In Select Bulk Action, select Sync.
Optional In the Select Account Name, select the account to synchronizes the devices.
Select the type of file to import in Select File Type.
Click Select File to upload the file containing device information.
To create a new devices on ACO server, toggle the Device(s) to Create on ACO server switch.
By default, Device(s) to Create on ACO server switch is disabled.
Note:
If the switch is disabled, the Sync action creates the necessary devices and performs a MAC update in case of device shortage on the ACO system. If the switch is enabled, the Sync action creates new unassigned devices and performs a MAC update on the ACO system.
Optional Click Download Template to download a template for the selected file type.
