Closing all open streams

Last Updated : Oct 05, 2021 |

About this task

Close open streams to stop data exchange between the AE Services server and the TSAPI, JTAPI, and DMCC applications.

Procedure

  1. On the AE Services management console, go to Status > Status and Control > TSAPI Service Summary.
  2. On the TSAPI Link Details page, click User status.
  3. In CTI Users, select a user and click Submit.
  4. Click Close All Opened Streams.
  5. On the Close All Opened Streams page, click Close All.

    AE Services closes all open streams for the selected user.