Users can always control all the devices on their worktop and in their call control access device group. Extended worktop access is suitable for the contact center environment where users move from one desktop to another. If the extended worktop access is enabled, a user can log in from any worktop and control the devices on that worktop.

When you enable the extended worktop access, the TSAPI service uses LAN address information to determine the worktop the user is logged in and the devices associated with that worktop.

If the extended worktop access is disabled, a user can control only the following devices:

• Primary device on the worktop

• Any device in the secondary device group associated with the worktop

• Any device in the call control access group

If a user logs in from another worktop while the extended worktop access is disabled, the user cannot control the worktop devices.

To enable extended worktop access, you can configure the TSAPI service settings.