Administering Avaya Contact Center – Extended Capacity

Sorting Aux work reason codes

Last Updated : Dec 03, 2021 |

About this task

Sort the added reason codes by number and name. Reason codes are sorted alphabetically.

Before you begin

Add at least two Aux work reason codes.

Procedure

On the Configuration Server web portal, go to Administration > Contact Center > Reason Codes.
At the top of the Aux Work Reason Codes screen, click the Code or Name column header.

For example, you can click Code to sort the reason codes by code number.

The Configuration Server displays a sorted list of Aux work reason codes.

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