Duplicating coverage answer group configuration

Last Updated : Sep 21, 2023 |

About this task

Duplicate the created coverage answer group configuration to add more groups with a similar configuration to the contact center.

Procedure

  1. On the Configuration Server web portal, go to Administration > Coverage > Coverage Answer Groups.
  2. On the Coverage Answer Group page, select the required coverage answer group.
  3. At the top-right corner of the page, click the Duplicate icon.

    Configuration Server displays the coverage answer group configuration fields.

  4. On the Add Coverage Answer Group page, in the Group Number field, type the coverage answer group identifier.

    You can type a number from 1 to 9,999.

  5. In the Name field, type the coverage answer group name.

    You can type a maximum of 35 Unicode characters.

  6. In the Description field, type the coverage answer group description.

    You can type a maximum of 50 Unicode characters.

  7. Click ADD.

    Configuration Server displays the Extensions pane on the right.

  8. On the Extensions pane, select the extensions of the agents to add to the coverage answer group.
  9. Click SAVE.
  10. At the top-right corner of the page, click Commit.

    Configuration Server saves the coverage answer group configuration and redirects you to the Coverage Answer Group page.