Adding a data store with no authorization

Last Updated : Aug 22, 2023 |

About this task

Connect external data store with no authorization method to the contact center to record customer journey events. You can specify data store connection parameters.

Procedure

  1. On the Configuration Server web portal, go to Administration > Customer Journey > Data Store.
  2. At the top-right corner of the Data Store page, click the Add icon.

    Configuration Server displays the data store configuration fields.

  3. On the Add Data Store page, in the Name field, type the name of the data store.

    You can type a maximum of 35 Unicode characters.

  4. In Description, type a short description of the data store.

    You can type a maximum of 50 Unicode characters.

  5. In the Host (FQDN/IP) field, type the FQDN or IP address of the external data store.

    The value in the Host (FQDN/IP) field defines the base URL of the external data store. The full path to customer journey data in the data store depends on the Host (FQDN/IP) value and the Path to Data Store value that you specify for the journey profile associated with the data store.

  6. In the Method drop-down list, select one of the following HTTP request methods to store journey profile records:

    • PUT

    • POST

    By default, the contact center uses the POST method to store journey profile records in the data store.

  7. Click Journey Profile and select the required journey profile from the Journey Profiles pane at the right.

    The contact center stores event records of the selected journey profile in the data store.

  8. In the Protocol drop-down list, select the protocol the contact center uses to connect to the data store.

    By default, the contact center uses HTTPS protocol to connect to the data store.

  9. Optional To enable verification of the data store certificate, select Verify Far End Certificate.

    You can enable certificate verification if you set Protocol to HTTPS.

  10. In the Authentication Details section, in the Authorization Type drop-down list, select None.

    The contact center does not use authentication between the contact center and the data store.

  11. At the top-right corner of the page, click Commit.

    Configuration Server saves the data store configuration and redirects you to the Data Store page.